You can check your order status by visiting your order history in the My Orders section of the website.
CAN ORDERS BE CANCELED?
Once an order is placed we are unable to cancel or modify it, unfortunately.
DAMAGED ITEMS OR ITEMS MISSING FROM A PACKAGE
We do our best to ensure that your order arrives to you in whole and undamaged. Please contact us within 7 days of the marked delivery date with any package issues.
If your order is damaged please take a picture of the package and hold onto the packaging as it may be needed for a claim.
If an order's tracking is marked delivered but you have not received the package, please take the following steps:
A lost shipment must be reported within 7 days of the marked delivery date. We are unable to assume responsibility for packages marked delivered by a third-party mail-forwarding facility or international carriers.
Please note that Paper Built is not responsible for refunding or reshipping lost orders due to an incorrect address entered at checkout.
If you have additional questions, please contact us at here.