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STORE POLICY

ORDER STATUS

You can check your order status by visiting your order history in the My Orders section of the website. 

CUSTOMER CARE

Paper Built is committed to creating high-quality and well-designed products. Our method of design and production approach is always intentional. We are proud to print all of our products in the United States, locally whenever possible. Any die-cutting and assembly is done in our Baltimore studio, by hand, and each product is carefully inspected for quality. With an aim to foster lifelong customers, we are deliberate in our effort to provide the highest level of customer service. 

As an established business on Etsy, Paper Built has earned thousands of positive reviews which can be viewed hereWe appreciate your interest and support of our small business. If you have any questions, please contact us here.

PAYMENT METHODS

We accept the following payment methods:

  • All major credit and debit cards (Visa, MasterCard, American Express, and Discover)

  • PayPal

  • Paper Built gift card

Please note that orders will not ship until payment has been received. Orders will be canceled if payment is not received within 48 hours.

PRIVACY & SAFETY

At Paper Built we understand the importance of privacy and will not share or sell your information to any third party. You can read more about information we collect and other matters in our Privacy Policy.

WHOLESALE INQUIRIES

We are committed to establishing partnerships with the best shops in the United States and all over the world. As relationships with each of our stores grows, we welcome any input and feedback. We recognize the value of our affiliation with each of our retailers. 

There is a $150 minimum for wholesale orders and in-stock items will ship in 2-3 business days. Back ordered products will ship immediately, unless directed otherwise. All of our products must be displayed and sold in their original packaging—packaged sets may not be broken up. 

 

All shipping costs are charged at time of shipment and will be included on final invoice. Most orders ship via UPS® Ground but we do have expedited shipping options available for an additional cost. 

Retailers must agree to our terms and policies for approval and we reserve the right to stop selling to stores who fail to comply.

 

If you are interested in partnering with Paper Built, please submit a Wholesale Inquiry.

QUESTIONS

If you have additional questions, please contact us here.

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